COMPLAINTS AND COMPLIMENTS
We are always keen to hear positive feedback on the services we provide. If you wish to compliment us on the service you have received then please tell the doctor or member of staff. If you wish to compliment us more formally then you can write to Laurie Brown, Operations Manager, Dorking Hospital, Horsham Road, Dorking, RH4 2AA or telephone Laurie Brown on 01306 646212. We will always pass these comments on to the relevant individuals involved in your care.
If you have a complaint or concern about the service you have received from the doctors or any of the staff working in this department, please let us know. We operate a complaint's procedure that is in line with the wider NHS regulations for dealing with patient complaints.
HOW TO MAKE A COMPLAINT:
We hope that any member of staff can sort out most problems easily and quickly, and hopefully on the spot. If your problem can not be sorted out in this way and you wish to make a formal written complaint, we would like you to let us know as soon as possible.
Complaints should be addressed to Laurie Brown, Operations Manager, Dorking Hospital, Horsham Road, Dorking RH4 2AA. You may also ask for an appointment with Laurie Brown in order to discuss your concerns. The complaint's procedure will be explained to you and we will make sure that your concerns are dealt with promptly. It will be a great help if you are as specific as possible about your complaint.
Alternatively, you can address your complaint to the Complaint's Manager at Surrey PCT, Cedar Court, Guildford Road, Leatherhead, Surrey KT22 9RX (Tel. 01372 201715)
WHAT HAPPENS NEXT?
You can be assured that you will not be discriminated against because you have made a complaint, and that your care and treatment will not be affected in any way.
COMPLAINING ON BEHALF OF SOMEONE ELSE:
INDEPENDENT SUPPORT DURING THE COMPLAINT PROCESS
Should you require independent support with the complaint's procedure you should contact:
ICAS (Independent Complaints' Advocacy Service)
The PALS (Patient Advice & Liaison Service) manager at Surrey PCT will also be able to give you advice. Tel 01372 384397 (firstname.lastname@example.org)
WHAT TO DO IF YOU ARE STILL UNHAPPY WITH OUR RESPONSE
|Dorking Hospital, Off St Pauls Road West, Horsham Road, Dorking, Surrey, RH4 2AA Telephone 01306 646238|
|Dorking Healthcare LLP is a limited liability partnership. Registered in England No OC313437.
Registered office: The Surgery, Tanners Meadow, Brockham, Surrey RH3 7NJ